Microsoft Teams Overtakes Slack in Workplace Chat

Estimated read time 2 min read

Microsoft Teams has indeed overtaken Slack in the workplace chat arena, a milestone underscored by a report from the market research firm ETR. This report highlights that Microsoft Teams is surpassing Slack in terms of daily usage, with Teams experiencing increased market share, higher adoption rates, and lower defection rates among companies. Teams’ success can be attributed to its integration within the Office 365 package, offering availability in 53 languages and being adopted by large organizations such as Emirates, FedEx, and The Adecco Group. A significant factor in Teams’ popularity over Slack is the economic advantage and the bundled services offered within the Office 365 subscription, making it a more cost-effective choice for businesses​​.

The state of workplace messaging in 2023 further emphasizes Teams’ dominant position, with a study by Metrigy showing that Teams has been deployed to an average of 61% of employees in organizations using it, with projections to rise to 69% by the end of the year. This indicates not only a substantial present user base but also potential for future growth. Despite the growth of other collaboration platforms like Zoom, the battle between Slack and Microsoft Teams remains pivotal. Slack has been actively competing against Teams since Microsoft declared Slack an official competitor in 2018, which has only fueled their rivalry. Although there has been no recent official update on Slack’s user numbers, its last reported figure was 12 million daily active users. Slack’s strategy appears to be evolving, especially after its acquisition by Salesforce in July 2021, which could lead to different growth dynamics moving forward​​.

This rivalry and the evolving dynamics of workplace collaboration tools reflect the fast-changing preferences and needs of businesses globally. With both platforms continuing to innovate and integrate with other services, the competition between Microsoft Teams and Slack is likely to remain fierce, shaping the future of workplace communication.

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